1. Effectiveness of communication can be traced from which of the following
(a) Attitude surveys
(b) Performance records
(c) Students attendance
(d) Selection of communication channel

(A) (a), (b), (c) and (d)
(B) (a), (b) and (c)
(C) (b), (c) and (d)
(D) (a), (b) and (d)

2.ASSERTION : Formal communication tends to be fast and flexible
REASON : Formal communication is a systematic and orderly flow of information

(A) Both (A) and (R) are correct and (R) is correct explanation of (A)
(B) Both (A) and (R) are correct, but (R) is not correct explanation of (A)
(C) (A) is correct but, (R) is false
(D) (A) is false but, (R) is correct

3.Which of the following are the characteristic features of communication
1) Communication involves exchange of ideas, facts and opinions
2) Communication involves both information and understanding
3) Communication is a continuous process
4) Communication is a circular process

(A) (a), (b) and (c)
(B) (a), (b) and (d)
(C) (b), (c) and (d)
(D) (a), (b), (c) and (d)

4. The term 'grapevine' is also known as
(A) Downward communication
(B) Informal communication
(C) Upward communication
(D) Horizontal communication

5. Which of the following is not a principle of effective communication
(A) Persuasive and convincing dialogue
(B) Participation of the audience
(C) One-way transfer of information
(D) Strategic use of grapevine

6. In communication, the language is
(A) The verbal code
(B) Intrapersonal
(C) The symbolic code
(D) The non-verbal code