1. The outside third party who is brought into settle a dispute, and he or she has the authority to make a decision is called

(A) Government
(B) An Arbitrator
(C) Union
(D) Legal Expert

2. A written statement of the human qualification, education and experience needed to perform a job is referred to as

(A) Job enrichment
(B) Job specification
(C) Job design
(D) Job description

3. Whistle-Blowers are

(A) To be removed from the jobs
(B) To be promoted
(C) To be rewarded for the organisational enrichment
(D) To be protected since they intend to bring out truth

4. Transactional Analysis (TA) is related to

(A) Learning
(B) Attitudes
(C) Perception
(D) Personality

5. Match the following:

       List-I                                         List-II
(i) Z – Theory                           (a) Hergberg
(ii) Y – Theory                          (b) Maslow
(iii) Hierarchy Needs Theory    (c) Mc Gregor
(iv) Hygiene Theory                 (d) Urwick

        (a) (b) (c) (d)
(A)  (iv) (i) (iii) (ii)
(B)  (iii) (ii) (iv) (i)
(C)  (iv) (iii) (ii) (i)
(D)  (iii) (iv) (i) (ii)

6. Need-Hierarchy Theory was propounded by

(A) Peter F. Drucker
(B) Abraham Maslow
(C) Mc – Fraland
(D) Elton Mayo

7. One of the following is not included in job descriptions:

(A) Job title
(B) Location
(C) Penal actions
(D) Duties

8. Which one of the following are the functions of personnel management?

(A) Planning, Organising, Staffing, Directing and Controlling
(B) Planning, Organising, Coordinating, Budgeting and Controlling
(C) Procurement, Development, Compensation, Integration and Maintenance
(D) Perception, Development, Learning, Organisation and Behaviour

9. Sensitivity training method is a part of

(A) On-the-job training method
(B) Off-the-job training method
(C) Vestibule training method
(D) None of the above

10. Match the following:

List – A                                   List – B
(i) Job Analysis               (a) Grading jobs according to scale of pay
(ii) Job Description          (b) A statement of human qualities to fill the job
(iii) Job Specification       (c) A process of obtaining job facts
(iv) Job Classification      (d) A statement of duties and responsibilities of a job

       (i) (ii) (iii) (iv)
(A)  (c) (d) (b) (a)
(B)  (c) (d) (a) (b)
(C)  (a) (b) (c) (d)
(D)  (b) (c) (d) (a)