1. Grapevine is a type of
(A) Formal Communication
(B) Written Communication
(C) Lateral Communication
(D) Informal Communication

2. Decision-making process is guided by
(A) Policy
(B) Procedure
(C) Programme
(D) Strategy

3. Which of the following is not a field of industrial relations?
(A) Study of workers and their trade unions
(B) Study of consumers and their associations
(C) Management and their associations
(D) State and their institutions

4. Which of the following is not a determinant factor of industrial relations?
(A) Institutional factors
(B) Economic factors
(C) Technological factors
(D) Social stratification factors

5. Which of the following cannot be said to be an effect of industrial disputes?
(A) High Productivity, Peace and Profit
(B) High Labour Turnover
(C) Higher rate of Absenteeism
(D) Higher rate of Man-days lost

6. Which of the following has not been provided under the Code of Discipline?
(A) Unfair Labour Practices
(B) Recognition of Trade Unions
(C) Grievance Procedure
(D) Multinational Companies

7. Who among the following propounded the theory of industrial democracy?
(A) Allan Flanders
(B) Neil W. Chamberlain
(C) Sydney & Beatrice Webbs
(D) John T. Dunlop

8. Performance Appraisal is a double edged tool to
(A) Create space for the employee to organisationally survive.
(B) Offering challenges for promotion.
(C) Accompanying the course of Demotion.
(D) All of the above.

9. Wage determination is mostly done through tools which are
(A) Objective
(B) Subjective
(C) Both of (A) & (B)
(D) None of these

10. Job Evaluation criterion comes from
(A) Job manual
(B) Job description
(C) Job specification
(D) Job duration