1. The process of comparing actual performance with standards and taking necessary corrective action is called
(A) Controlling
(B) Communicating
(C) Co-operating
(D) Co-ordinating

2. An aggregate of several related action plans that have been designed to accomplish a mission within a specified time period is known as
(A) Project
(B) Policy
(C) Process
(D) Programme

3. Principle of direct contact, reciprocal relationships and principle of continuity as principles of coordination are advanced by
(A) Luther Gullick
(B) Henry Fayol
(C) Mary Parker Follette
(D) Havold Koontz

4. Which one of the following is not a function of the Personnel Department?
(A) Employment Activities
(B) Manpower Adjustment
(C) Grievance Handling
(D) Quality Management

5. Which one of the following is not time based incentive plan?
(A) Halsey Plan
(B) Merrick Plan
(C) Rowan Plan
(D) Emerson Plan

6. The concept of “End spurt” is associated with which of the following?
(A) Job satisfaction
(B) Morale
(C) Monotony
(D) Fatigue

7. Which of the following is not a part of the Scheme of Workers’ Participation in Management in India?
(A) Shop Level Councils
(B) Joint Level Councils
(C) Unit Level Councils
(D) Industrial Level Councils

8. Arrange the needs in the order given by Abraham Maslow in his need hierarchy theory of motivation.
(a) Esteem need
(b) Self-actualization need
(c) Physiological need
(d) Safety needs
(e) Social needs

(A) d, a, c, b, e
(B) c, d, e, a, b
(C) a, d, c, b, e
(D) c, e, d, a, b

9. Which of the following is a reason for supporting a wider span of control?
(A) To reduce opportunities for delegations
(B) To have tighter control within the organisation
(C) To increase contact between managers and employees
(D) To reduce a process of delaying

10. A manager may delegate any of the following except
(A) Authority
(B) Work load
(C) Responsibility
(D) None of the above