1. Hawthorne Experiment findings led to

(A) Behavioural Approach
(B) Systems Approach
(C) Human Relations Approach
(D) Scientific Management Approach

2. Which of the following is not a path in grapevine chain?

(A) Non-profitability
(B) Single strand
(C) Gossip
(D) Cluster Chair

3. Which of the following is a benefit of employee training?

(A) Improves morale

(B) Helps people identify with organisational goals
(C) Provides a good climate for learning, growth and co - ordination
(D) None of the above

4. Which of the following is a method used in group or organisational training needs assessment?

(A) Consideration of current and projected changes
(B) Rating scales
(C) Interviews
(D) Questionnaires

5. When the chain of command is longer than the span of control, the resultant organization structure would be

(A) Linear structure
(B) Flat structure
(C) Tall structure
(D) Free-form Organization structure

6. In an organization, under line and staff the function of ‘staff’ is

(A) Superior
(B) Managerial
(C) Authoritative
(D) Advisory

7. Which one of the following is not the method of job evaluation?

(A) Ranking
(B) Forced Distribution
(C) Grading
(D) Point Method

8. Outsourcing stands for

(A) Retrenching services of surplus employees
(B) Encouraging voluntary retirement
(C) Contracting out the work to other organisations
(D) Slowing down of production

9. HRD systems include

(A) Performance Appraisal
(B) Potential Appraisal and Development
(C) Feedback and Performance coaching
(D) All the above

10. Which of these is a consequence of pay dissatisfaction?

(A) Strikes 
(B) Grievances 
(C) Turnover
(D) Job dissatisfaction