1. Which of the following demographic issues represents a challenge for human resource managers?

(A) increasingly diverse workforce
(B) aging workforce
(C) increasing use of contingent workers
(D) both a and b e. all of the above (d; moderate; p. 13)

2. The proportion of women in the workforce is projected to _____.

(A) increase significantly over the coming decade
(B) decrease as more women decide to stay home with children
(C) stop growing
(D) increase at a decreasing rate

3. What tactic will employers likely have to take to fill openings left by retiring employees?

(A) instituting flexible work hours
(B) providing elder care
(C) hiring more women
(D) rehiring retirees

4. A _____ is a company’s plan for how it will balance its internal strengths and weaknesses with external opportunities and threats in order to maintain a competitive advantage.

(A) SWOT analysis
(B) mission statement
(C) strategy
(D) tactic  

5. The performance of human resource departments is evaluated based on _____.

(A) measurable evidence of efficiency
(B) measurable evidence of effectiveness
(C) anecdotal evidence
(D) both a and b

6. The term _____ means contributing in a measurable way to achieving the company’s strategic goals.

(A) competitive advantage
(B) achievement success
(C) value creation
(D) success metric

7. Managers use a(n) _____ to measure the HR function’s effectiveness and efficiency in producing employee behaviors the company needs to achieve its strategic goals.

(A) metric
(B) HR Scorecard
(C). benchmark
(D) high performance work system

8. What term refers to the knowledge, education, training, skills, and expertise of a firm’s workers?

(A) human resources
(B) human capital
(C) intangible assets
(D) knowledge assets

9. What metric evaluates retention efforts by an organization?

(A) turnover costs
(B) turnover rate
(C) cost per hire
(D) both a and b (e; easy)

10. Firms can use the _____ as a benchmark for the cost per hire metric.

(A) Government employment report
(B) Cost Per Hire Staffing Metrics Survey
(C) Employer Costs for Employee Compensation Report
(D) Government Job Turnover Report

More MCQs on Human Resource Management